Contact and refunds

Return & Refund Policy

Last Updated: 2/2/2026

American Joe Coffee partners with a U.S.-based specialty roaster and fulfillment provider to ensure fresh, made-to-order coffee. Due to the nature of food products and custom fulfillment, the following policies apply.

Coffee & Consumable Products

All coffee and consumable products are final sale once an order has been processed or shipped.  We do not accept returns of coffee for safety, quality, and food-handling reasons.  However, we will replace or refund an order if one of the following occurs:

The incorrect product or grind was sent

The order arrived damaged or defective

A labeling or fulfillment error occurred

Requests must be submitted within 7 calendar days of delivery.

Required Information

To evaluate a claim, customers must provide:  Order number, Description of the issue, Clear photos of the product and packaging (when applicable)

Approved claims will be resolved with a replacement or refund, at our discretion.

Shipping & Delivery Issues
Incorrect Address or Customer Error

If an order is delayed, lost, or undeliverable due to incorrect or incomplete shipping information provided at checkout, the order is not eligible for a refund. A replacement may be issued at the customer’s expense.

Carrier Issues, Theft, or Marked “Delivered” Orders

In cases involving:

Carrier delays or mishandling

Packages marked as delivered but not received

Theft after delivery

American Joe Coffee will review each case individually. Depending on circumstances, we may:

File a carrier claim

Offer a replacement

Offer store credit or partial reimbursement

Shipping fees are non-refundable in these cases.

Non-Returnable Items

The following are not eligible for return or refund:

Opened or used coffee products

Digital products or gift cards

Clearance or final-sale items

Custom or limited-edition products (unless defective)

Chargebacks & Payment Disputes

Customers agree to contact American Joe Coffee directly to resolve any issue before initiating a chargeback or payment dispute.

Chargebacks submitted in violation of this policy may result in:

Order denial

Account restriction

Loss of refund eligibility

Refund Processing

Approved refunds are issued to the original payment method

Shipping costs are non-refundable unless the error was ours

In cases of suspected abuse, refunds may be issued as store credit

Contact Information

All refund or replacement requests must be submitted to:

Email: contact@azamericanjoecoffee.com
Business Name: American Joe Coffee

We typically respond within 1–2 business days.

Policy Modifications

American Joe Coffee reserves the right to update or modify this policy at any time. Continued use of the website constitutes acceptance of the current policy.