Refund policy

Return and Refund Policy

We want you to be satisfied with your American Joe Coffee order. Because many of our products are roasted, produced, or printed specifically after an order is placed, our return policy varies by product type.

Coffee, Tea, and Other Consumable Products

For food safety and quality reasons, coffee, tea, and other consumable products are not eligible for return or exchange once shipped.

If your order arrives damaged, defective, incorrect, or otherwise has a fulfillment problem, please contact us as soon as possible so we can review the issue and make it right.

Made-to-Order Merchandise

Many American Joe Coffee apparel, drinkware, and merchandise items are produced on demand specifically for your order. Because of this, we generally cannot accept returns or exchanges for buyer's remorse, incorrect size selection, color preference, or other change-of-mind reasons.

Please review product descriptions, sizing information, colors, and options carefully before ordering.

If your merchandise arrives damaged, defective, misprinted, or you receive an incorrect item, please contact us so we can evaluate the issue and arrange an appropriate replacement or refund.

Damaged, Defective, or Incorrect Orders

Please inspect your order when it arrives. If an item is damaged, defective, misprinted, or incorrect, contact us promptly at contact@azamericanjoecoffee.com.

Please include your order number, a description of the problem, and photographs showing the item and any damage or defect when applicable. This helps us work with our fulfillment partners to resolve the issue as quickly as possible.

Please do not return an item without contacting us first. Because American Joe Coffee works with multiple fulfillment partners, the appropriate return or replacement process may vary by product.

Cancellations and Order Changes

Because coffee may be roasted to order and merchandise may enter production shortly after an order is placed, we cannot guarantee that an order can be changed or canceled after it has been submitted.

If you need to request a change or cancellation, contact us as soon as possible. We will make a reasonable effort to accommodate the request if fulfillment or production has not already begun.

Refunds

When a refund is approved, it will be issued to the original payment method. Please allow additional time for your bank or credit card provider to process and post the refund.

Shipping charges, when applicable, are generally non-refundable unless the refund results from an error, damaged or defective product, or another issue for which American Joe Coffee or its fulfillment partner is responsible.

European Union Customers

Where applicable law provides consumers with cancellation, return, refund, or other rights that cannot legally be waived or restricted by this policy, those rights will apply.

Questions

Questions about an order, return, replacement, or refund can be sent to:

American Joe Coffee
A KLM Family Enterprises LLC company
contact@azamericanjoecoffee.com