Shipping policy
Shipping Policy
American Joe Coffee works with specialized roasting, production, and fulfillment partners to deliver our coffee and merchandise. Because different products may be produced and shipped from different locations, fulfillment times, shipping methods, and delivery times may vary by product.
Coffee Orders
American Joe Coffee is roasted to order and fulfilled by our U.S. roasting partner.
Free U.S. shipping is currently included on coffee orders.
Most coffee orders are roasted and prepared for shipment within a few business days. Delivery typically follows within several business days after shipment. Delivery dates shown at checkout are estimates and are not guaranteed.
Tracking information will be provided when available after your order ships.
Field Operations Merchandise
Many American Joe Coffee Field Operations apparel, drinkware, and merchandise products are produced on demand through our U.S. fulfillment partners.
Shipping charges for merchandise are calculated according to the product, fulfillment provider, shipping destination, and available shipping method. Applicable shipping charges will be displayed at checkout before you complete your purchase.
Production time is separate from shipping transit time. Because many merchandise products are made specifically for your order, please allow time for both production and delivery.
Orders Containing Multiple Products
American Joe Coffee uses multiple fulfillment partners. Products in the same order may therefore be produced at different facilities and may arrive in separate packages at different times.
When merchandise items are fulfilled by different providers or locations, separate shipping charges may apply. All applicable shipping charges will be shown at checkout before payment.
Coffee products that qualify for free U.S. shipping will continue to receive free shipping even when purchased in an order containing merchandise that has a shipping charge.
Alaska, Hawaii, Puerto Rico, and U.S. Territories
Shipping availability, rates, and delivery times may differ for Alaska, Hawaii, Puerto Rico, and other U.S. territories. Available options and applicable charges will be displayed at checkout based on the products in your order and destination.
International Shipping
International shipping availability varies by product and fulfillment provider. Available shipping methods, rates, customs charges, duties, taxes, and delivery times may vary by destination.
Unless otherwise stated at checkout, customers are responsible for applicable customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.
Delivery Estimates and Carrier Delays
Fulfillment and delivery dates are estimates rather than guarantees. Severe weather, carrier delays, customs processing, holidays, high-volume periods, and other circumstances outside our reasonable control may affect delivery.
If your order appears to be lost, arrives damaged, contains an incorrect item, or has another fulfillment problem, please contact us. We will review the issue and work with the appropriate fulfillment partner toward a resolution.
Order Changes and Cancellations
Coffee may enter the roasting and fulfillment process shortly after an order is placed, and made-to-order merchandise may enter production shortly after purchase.
Because of this, we cannot guarantee that an order can be changed or canceled once submitted. Contact us as soon as possible if you need to request a change or cancellation, and we will make a reasonable effort to accommodate the request if production or fulfillment has not already begun.
Questions About Your Shipment
For questions about an order or shipment, contact:
American Joe Coffee
A KLM Family Enterprises LLC company
contact@azamericanjoecoffee.com